Payment

The Atha Payment 

At The Atha, we are committed to offering a secure, transparent, and hassle-free payment experience. This outlines all the details you need to know about payment methods, security, refunds, and more. Please read the following carefully before making a purchase.

1. Accepted Payment Methods

We offer a variety of payment options to suit your preferences:

  1. Credit/Debit Cards

    • We accept all major cards, including Visa, MasterCard, American Express, and Discover.
    • Ensure your card has sufficient funds and is authorized for online transactions.

  2. Digital Wallets

    • Use convenient digital wallets like Google Pay and Apple Pay for faster checkouts.

  3. Unified Payments Interface (UPI)

    • UPI is supported through platforms such as Google Pay, PhonePe, Paytm, BHIM, and other UPI-compatible apps.
    • At checkout, select UPI as your payment option, and complete the transaction using your UPI ID or QR code.

  4. Online Payment Platforms

    • PayPal is available for secure international and domestic transactions.

  5. Bank Transfers

    • For bulk or custom orders, direct bank transfer is available. Contact us for the necessary bank details.

  6. Cash on Delivery (COD)

    • Available for select locations within Specify Regions. Additional charges may apply.
    • COD orders must be confirmed via email or SMS to avoid cancellations.

2. Payment Security

Your trust is our priority. To ensure your transactions are safe, we:

  • Utilize industry-standard SSL encryption to protect your personal and payment information.
  • Process all payments through PCI-DSS-compliant payment gateways.
  • Do not store sensitive payment details such as card numbers or UPI IDs on our servers.

For additional protection, always ensure you are shopping from the official website: www.theatha.in.

3. Payment Confirmation

  • Upon successful payment, you will receive a confirmation email or SMS with your order details.
  • For UPI payments, ensure the transaction is completed within the UPI app. Pending transactions may fail.
  • If you do not receive confirmation within 24 hours, please reach out to us at support@theatha.in.

4. Payment Failures and Troubleshooting

Occasionally, payments may fail due to various reasons. Here’s how to address them:

  1. Common Reasons for Payment Failures

    • Insufficient funds in the account.
    • Incorrect payment details or UPI ID entered.
    • Card not authorized for international or online transactions.
    • Network issues during the transaction.

  2. Steps to Resolve

    • Double-check the payment details you’ve entered.
    • Try an alternate payment method if the issue persists.
    • For UPI payments, verify that the UPI ID is active and linked to a valid account.
    • Contact your bank or payment provider for further assistance.

  3. Assistance from The Atha

    • If your payment fails but the amount is debited from your account, contact us immediately.
    • Refunds for failed transactions (if applicable) will be processed within 5–7 business days.

5. Refunds and Cancellations

Our refund and cancellation process ensures fairness and efficiency:

  1. Order Cancellation

    • Orders can be canceled within 12 hours of placement or before shipping (whichever is earlier).
    • Refunds for canceled orders will be processed back to the original payment method.

  2. Refund Process

    • Refunds for eligible returns are issued after the returned items are inspected.
    • The refund timeline may vary depending on your payment method:
      • Credit/Debit Cards: 7–10 business days.
      • UPI and Digital Wallets: 3–5 business days.
      • Bank Transfers: 5–7 business days.

  3. Non-Refundable Payments

    • Custom orders or items marked as final sale are not eligible for refunds unless defective.

6. Taxes and Duties

  • Prices listed on our website include or exclude applicable taxes, depending on your location (clarified during checkout).
  • For international orders, customers are responsible for any customs duties, import taxes, or clearance fees imposed by local authorities.

7. Fraud Prevention and Verification

To safeguard our customers, The Atha takes the following precautions:

  • Orders flagged for suspicious activity may require additional verification, such as ID proof or a signed authorization form.
  • We reserve the right to cancel orders deemed unauthorized or fraudulent.
  • To avoid delays, ensure your billing and shipping addresses match your payment details.

8. Payment FAQs

Here are answers to some common payment-related questions:

  1. Can I pay using multiple methods?

    • Currently, we only support single-method payments per order.

  2. Is UPI payment secure?

    • Yes, all UPI transactions are processed through encrypted gateways and comply with regulatory standards.

  3. Can I change my payment method after placing an order?

    • Changes are not possible once payment has been completed. You may cancel and reorder with the desired payment method if the order hasn't shipped.

  4. Do you store my payment details?

    • No, we do not store sensitive payment details. All transactions are processed securely through third-party payment gateways.

9. Contact Us

For any payment-related inquiries or assistance, please reach out to us via:

We’re here to help and ensure your shopping experience is smooth and secure!